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Terms and Conditions of the Sale of Retail Products
1. Background
1.1 These Terms and Conditions apply to each contract for the supply of products and / or services ( Goods ) from Engineering Software Solutions Pty Ltd ( ESS ) of 1-5 Hawke Street Albert Park SA 5014 to any customer ( Customer ).
1.2 A contract for the supply and purchase of Goods ( Contract ) will be formed, on these Terms and Conditions, immediately when a Customer requests the supply of goods (verbally or otherwise).
1.3 A Customer must not cancel any Contract without:

(a)  the prior written consent of ESS; and

(b)  on terms which will indemnify ESS for all costs, expenses and losses incurred as a result of that cancellation.
2 Supply or quoted price
2.1 ESS reserves the right to vary the supply or quoted prices at any time upon notice to the Customer to take into account increased costs.
2.2 All quoted prices are exclusive of goods and services tax unless otherwise noted on the quotation ( GST ).
2.3 All quoted prices are in Australia currency (Dollar).
2.4 Exchange rates for overseas Contract shall be determined at time of processing the sales transaction ( Invoice ).
3. Additional charges

In addition to the quoted price, ESS may charge the Customer for:

(a)  any preliminary work performed by ESS;

(b)  additional work required to be done as a result of the Customer changing or clarifying their instructions;

(c)  for any increases in costs, charges and expenses incurred by ESS in providing the Goods (including increases in costs of labour, materials, freight, storage, handling insurance, and any adverse changes in exchange rates);

(d)  freight, insurance and transport costs; and

(e)  storage, administrative and other costs if the Goods are suspended for more than 7 days at the request of the Customer or as a result of something for which the Customer is responsible.
4. Payment
4.1 The Customer must pay each Invoice within 7 days of the Invoice date.
4.2 If the Customer fails to pay any Invoice (in full) on or before the due date, ESS may (in its discretion and without prejudice to any other rights or remedies that it may have):

(a)  charge interest at a rate not exceeding the Commonwealth Bank of Australia's overdraft rate plus 2% on overdue amounts; and

(b)  suspend any further deliveries to the Customer or terminate any Contract in relation to undelivered Goods.
4.3 The Customer must pay to ESS any costs, expenses or losses incurred by ESS as a result of the Customer's failure to pay all amounts due to ESS by the relevant due date including, without limitation, any debt collection and legal costs incurred on a full indemnity basis.
5. Insolvency

If the Customer becomes, or resolves to become, subject to any form of insolvency administration, then:

(a)  all amounts outstanding by the Customer to ESS will immediately become due and payable; and

(b)  the Customer's right to possession of any Goods supplied by ESS which has not been paid for in full by the Customer ceases, and ESS will be entitled to recover possession of those Goods under clause 6.
6. Retention of ownership
6.1 Until the Customer has paid all sums outstanding in relation to the Goods:

(a)  ESS will retain title in the Goods;

(b)  if the Goods are in the Customer's possession, the Customer will hold the Goods as trustee for ESS and must store the Goods so that they are clearly identifiable as the property of ESS;

(c)  ESS may call for and recover possession of the Goods (for which purposes ESS's employees or agents may enter the Customer's premises and take possession of the Goods without liability to the Customer) and the Customer must deliver the Goods to ESS if requested to do so by ESS;

(d)  the Customer may, in the ordinary course of the Customer's business, sell the Goods to a third party, provided that the Customer holds the proceeds of sale on trust for ESS, and accounts to ESS for those sums if requested to do so by ESS.
7. Risk and Title
7.1 The risk in any Goods supplied to, or sold to a Customer passes to the Customer:

(a)  if ESS delivers the Goods to the Customer's premises - at the time of delivery; or

(b)  otherwise, at the time ESS notifies the Customer that the Goods are ready for collection.
7.2 Title to the Goods passes to the Customer upon payment in full by the Customer of the total invoiced price for the Goods and any other amounts due by the Customer to ESS.
8. Delivery
8.1 ESS will make all reasonable efforts to have Goods delivered to the Customer on the date(s) agreed between the parties, however if for any reason delivery is not made on the agreed dates, then:

(a)  ESS will not be liable to the Customer; and

(b)  the Customer will not be entitled to cancel any Contract as a consequence of ESS's failure to deliver the Works on the agreed date(s).
9. Warranties and Limitation of Liability
9.1 In addition to any written express warranty given by ESS in relation to the Goods, ESS acknowledges that State and Federal legislation implies certain conditions and warranties into agreements for the supply of Goods which cannot be excluded, restricted or modified ( Non-Excludable Warranties ). ESS does not exclude the Non-Excludable Warranties.
9.2 To the extent permissible by law, the liability of ESS under any of the Non-Excludable Warranties is limited to, at ESS's discretion replacing the Goods, repairing the Goods or payment for the cost of replacing or repairing the Goods.
9.3 Except for the Non-Excludable Warranties, ESS excludes all other conditions and warranties implied by custom, the general law or statute.
9.4 To the extent permissible by law ESS will not be liable for any personal injury, incidental damages, consequential losses, loss of profit or any like claims whatsoever arising from any use of, or incidental to, the Goods or arising out of ESS's negligence in any way whatsoever.
9.5 To the extent that the Goods are, or any component part of the Goods is, supplied to ESS by a third party, any warranty offered by ESS in relation to the Goods or component part of the Goods will be limited to ESS's right of redress (if any) against the third party supplier arising out of any alleged fault/defect in the Goods.
10. Customer Information
10.1 The parties acknowledge that some Goods are designed and completed in accordance with information supplied by the Customer ( Customer Information ).
10.2 ESS will not be responsible for any defects in the Goods which are the result (in whole or in part) of defects, omissions or errors in the Customer Information.
11 Force Majeure

ESS will not be responsible for a failure to supply, perform or deliver, any Goods in the event of any fact, circumstance, matter or thing beyond the reasonable control of ESS and shall be relieved of that obligation to the extent, and for the period that it is unable to supply, perform or deliver the Goods.
12. Returned Goods
12.1 ESS will not be under any obligation to accept Goods returned by the Customer and will do so only on terms to be agreed (in writing) in each individual case.
12.2 Subject to clause 12.1, ESS will not accept Goods returned by the Customer unless the following conditions are satisfied:

(a)  prior arrangements with ESS have been made;

(b)  defects have arisen solely from faulty materials or workmanship;

(c)  the Goods has not received maltreatment, inattention or interference;

(d)  accessories of any kind used by the Customer are manufactured by or approved by ESS;

e)  the defective Goods are promptly returned free of cost to ESS; and

(f)  the defective Goods were purchased from ESS by the Customer in the immediately preceding 12 months.
13. GST
13.1 Unless specifically described as 'GST inclusive', any consideration to be paid or provided for a supply by ESS to the Customer does not include any amount on account of GST.
13.2 Where any such supply is subject to GST (other than a supply, the consideration for which is specifically described as 'GST inclusive'), the Customer must, at the same time and in the same manner as the GST exclusive consideration is payable or to be provided for that supply, pay to ESS an amount equal to the GST payable by ESS in respect of that supply.
14. Miscellaneous
14.1 All Contracts are made in the State of South Australia and the parties agree to submit all disputes arising between them to the courts of South Australia .
14.2 ESS may vary these Terms and Conditions at any time by notice to the Customer.
14.3 If any term or part of a term of these Terms and Conditions is illegal or unenforceable it may be severed from these Terms and Conditions and the remaining terms or parts will continue in force.


Contacts

For more information about how ESS can solve your business problems, email ess@ess.com.au or contact our office directly.


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Engineering Software Solutions Pty Ltd

Phone 08 8241 0575
Fax 08 8241 0070

General Enquiries ess@ess.com.au
Support Enquiries  support@ess.com.au
International Phone +61 8 8241 0575
International Fax +61 8 8241 0070

STREET 1-5 Hawke Street, Albert Park, 5014, South Australia
POSTAL PO Box 2150, Port Adelaide, 5015, South Australia

OFFICE HOURS 8.30 am to 5.30 pm CST (Australia) Monday to Friday except for Australian and South Australian holidays


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